Terms and Conditions
Please take a moment to read the minejewellery.co.uk terms and conditions. Use of this website means that you agree to these.
Shopping at minejewellery.co.uk
- You can place your order online via this website 24/7. Orders placed after 2pm on weekdays will be processed next working day and orders placed on Saturday and Sunday will be processed the following Monday.
- Placing an order means that you are agreeing to buy the product(s) at the price stated subject to these terms.
- After placing an order online, we'll send you an automatic email confirming the order. This initial email does not necessarily mean that we will be able to fulfill your order. If we cannot process your order for whatever reason we will contact you either by email or phone to discuss order times, alternative products or the option of a refund.
- Mine reserves the right to cancel any sale and stop supply of products or discontinue the availability of any products listed on this website at our discretion. If your order is cancelled, a full refund of any monies paid will be made.
- The price for each product includes VAT at 20% (excluding items for whom VAT does not apply). While we always try to make sure our prices are accurate, mistakes do occur. If we find an error in pricing of any product, we reserve the right to change the price on your order to the correct amount. We will contact you as soon as possible with this information and you will have the opportunity to re-confirm the order or cancel it. If we are unable to contact you, your order will be automatically cancelled.
- Delivery costs are calculated during the checkout process and based on the weight and size of the item/s you are ordering.
- Non-EU customers are responsible for any Import Duties or Tax in their country. Please ask your local customs office for more details regarding this.
- Your order must be paid for in full before delivery can be made. Payment can be made by any major credit or debit card excluding American Express. Payment will be debited and cleared from your account before the despatch of your Goods or provision of service to you.
- If paying by credit or debit card, we reserve the right to ask for additional security identification to comply with the security checks carried out by RBS Worldpay. At our discretion, first time orders will only be sent to the registered credit or debit card holders address for security purposes. All your details are encrypted by RealEx payment processor. Please note we do not store or keep your credit card details at minejewellery.co.uk for your safety.
- If you are placing an order from outside the UK, you must pay by credit card.
- If you have received a promotional Discount Coupon from minejewellery.co.uk, only one voucher or coupon may be redeemed per transaction.
- We try to keep our stock levels as accurate as possible but cannot guarantee a product will always be in stock when you place an order - even if it says so on our website. If for some reason we cannot supply a product we will refund your account in full.
- All products and offers are available while stocks last. If we are unable to ship a product to you straight away, we will let you know by email. You can either cancel your order or place it on backorder pending stock arrival.
- Items not in stock, personalised items such as rings, engraved jewellery and items made to a specific size that we don't keep in stock are made to order and may take up to 28 working days or longer to deliver. We will advise you by e-mail the estimated delivery time of your order following receipt of your order.
- minejewellery.co.uk ships to destinations in the UK, Europe and the Rest of the World.
- You will be notified of the shipping costs during the checkout process. Please note that any item of jewellery sent is insured for any damages or loss in transport for the value of £50.
- Free postage only applies to orders within the UK. However for large or heavy items over 1kg we do reserve the right to alter these charges. We will confirm charges prior to despatch should they be different from those stated on minejewellery.co.uk.
- Delivery outside the UK may be liable for import duty taxes and you will be responsible for these. Please consult your local customs office if you are unsure about any charges you might incur.
- We use Royal Mail and a selection of commercial courier services to deliver your items and offer recorded and special next day delivery with the appropriate level of insurance for your order. For security we always use delivery methods that require a signature.
- If an item is lost in transit, please allow 15 days before it can be officially classed as lost. This meets the terms and conditions set out by Royal Mail. If you think an item may be lost, please contact us via email or telephone and we will do our best to assist you. After 15 days we can report the item lost and either refund your account in full or make arrangements for another delivery.
- We will make every effort to deliver within the time stated on minejewellery.co.uk but we will not be held liable for any loss caused to you by late delivery.
- Orders sent via Royal Mail Special Delivery Next Day will get to you within 1-2 working days if the item/s are in stock.
- Next day delivery is not available outside of the United Kingdom. Orders outside the UK can take up to 14 working days to arrive.
- Please provide an address where someone can accept the delivery.
Returns - 14 day money back policy
We hope that you are delighted with your purchase but we realise there may be occasions where you would like to return an item. If you would like to return an item, please follow these guidelines to make sure your return is dealt with as quickly as possible.
Change of Mind / Unwanted Item(s)
- We all change our mind when buying products. Maybe it's not quite what you expected. Don't panic! If you would like to return a product for whatever reason, please return it to us within 14 days in unopened and unused condition and we will refund you the full price for the product excluding P&P. The item along with packaging must be in perfect condition.
- When returning goods, it is your responsibility to ensure the item is posted back and received in good condition. For valuable items we recommend you take out postage insurance to cover any loss or damage in transit. We cannot be held liable for any returned goods damaged during transit.
- This does not affect your statutory rights.
- Please note you will be responsible for the cost of return of unwanted items.
Bespoke or Special Order Items
- Bespoke, orders for items out of stock, personalised or perishable items are excluded from our returns policy and are not subject to the right to cancel under the Distance Selling Regulations. Products in these categories will be clearly marked as Out of Stock on our website. If you are in any doubt, please contact sales before placing your order or returning an item.
- Some other products may also be exempt from our 14-day Money Back Policy above. Products will be clearly marked if this is the case. The returns period for these items will be limited to seven working days following delivery as per the right to cancel under the Distance Selling Regulations. You will be responsible for the cost of return in such circumstances.
- This is in addition to your statutory rights.
- All returned items not returned in accordance with the Distance Selling Regulations (2000) are tested by Mine. Any item found not to be faulty will be subject to a £10 plus return shipping costs back to the customer. You will be notified by e-mail before any non-faulty goods are returned to you. This does not affect your statutory rights.
- Please include all internal packaging, manuals, guarantees and protective bags, however small otherwise we may not be able to process your return.
- Any products that have been modified or physically altered shall be deemed Warranty Void.
- Please obtain and include a receipt for postage and include this with your item(s) if you would like a refund of your return postage costs. We cannot refund postage unless you provide us with a postal receipt for the costs incurred.
- If you have requested a refund, please allow up to 30 days for any monies to reach your account / show up on your card statement.
The Distance Selling Regulations 2000
- Under the Distance Selling Regulations 2000 you have the right to cancel your order at any time up to the end of 7 working days after delivery of the goods. To exercise your right of cancellation, you must give written notice to Mine by letter sent to: Mine, 59 Staithe St, Wells-next-the-Sea NR23 1AN or email to firstname.lastname@example.org giving details of the goods ordered and date received.
- Please note you will be responsible for returning the goods to Mine at your own cost.
- The Distance Selling Regulations 2000 states that you must take reasonable care of the goods until they have been returned. Items must be securely packaged and sent with adequate insurance to cover any damages in transit. We recommend using a delivery service that requires a signature as proof of delivery. Items returned in damaged or imperfect condition will be returned to the customer.
- Mine will refund your account within 30 days for the full amount including delivery costs to you. Where you are returning an item that was part of a larger order, we will refund any specific delivery charges for that item up and above our standard delivery rate.
- If after exercising your right under the Distance Selling Regulations 2000 you do not return the goods in a timely manner, Mine may charge you for the direct costs of recovering the goods.
- When returning goods under the Distance Selling Regulations 2000 please send to: Mine, 59 Staithe St, Wells-next-the-Sea NR23 1AN. Please include a copy of your order along with your order number.
how do i return an item?
You can return items to us by posting them back to the address below. Please include your name and address details and state whether you would like an exchange, credit note or refund. Pack the items back in the parcel, attach the invoice and send it back to:
59 Staithe St,
Technical support and warranty
We are happy to provide technical support on all products purchased from the Mine website. Some manufacturers offer direct technical support and returns processing and we may recommend this solution in order to provide the best possible and fastest service to you the customer. Any support offered by manufacturers does not affect your statutory rights.
Privacy and security policy
We realise that shopping on the internet can be worrying and you may be concerned about using your credit cards online. That's why all our payments are handled through RBS Worldpay for your protection. You may have heard of the padlock icon that appears on some websites to reassure the internet buyer of online security in place - well once you have checked out from our site you will enter the RBS Worldpay system which is quite separate from our own servers and displays the padlock icon. You will not be asked for your credit card details whilst browsing minejewellery.co.uk and will only enter your details when entering the RBS Worldpay secure payment system. This means Mine will never see your credit card details as these are dealt with via the RBS Worldpay website and not through our servers. We do not hold your credit card details after a purchase. Please visit http://www.rbsworldpay.com for further information.
Errors and omissions
Mine makes every effort to ensure that all prices and descriptions quoted on its website are correct and accurate. However, the frenetic tempo of e-commerce makes it inevitable that mistakes will occasionally occur. In the case of a manifest error or omission, Mine will be entitled to rescind the contract, notwithstanding that it has already accepted the Customer's order and/or received payment from the Customer. Mine' liability in that event will be limited to the return of any money the Customer has paid in respect of the order. In the case of a manifest error in relation to price, the Customer will be entitled to purchase the goods by paying the difference between the quoted price and the correct price, as confirmed in writing by Mine after the manifest error has been discovered.
A 'manifest error', as the term is used in sub-paragraph a) above, means, in relation to an incorrect price, a price quoted in error by Mine which is more than 10% less than the price that would have been quoted had the mistake not been made.
- Nothing in these terms and conditions affects your statutory rights as a consumer.
- If any provision in this agreement is held to be invalid or unenforceable, it shall be deemed severed from the Agreement and this shall not affect the validity or enforceability of the remaining provisions.
- Any waiver of a breach of this Agreement must be in writing
- Any variation of this Agreement must be in writing and signed by a duly authorised Mine official.
- The headings are for convenience only and shall not affect the interpretation of this Agreement.
Any notices given under this Agreement shall be in writing and sent:
- by first class pre-paid post to the last known address of the party; or
- by e-mail to the last notified e-mail address of the party.
The notice shall be deemed served:
- two working days after posting; or
- after system confirmation of e-mail delivery
These terms and conditions shall be governed by and construed in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English courts
Mine reserves the right to change or amend these terms and conditions at any time and without prior notice.